Billy Holdeman-Bass

About Me

I am a multidisciplinary operations and communications consultant with experience in healthcare leadership, systems design, clinical workflows and customer-facing service.

I specialize in identifying operational inefficiencies, modernizing outdated structures and building processes that reduce friction for teams and clients. My work blends systems thinking, human-centered communication, technical problem-solving and steady leadership.

What I Do

Operations efficiency consulting

• Evaluate workflows and identify bottlenecks.
• Redesign staff processes and responsibilities.
• Improve turnaround times and reliability.
• Create cost-saving automations.
• Develop SOPs and operational documentation.

Communication strategy consulting

• Build clear internal communication structures.
• Design patient or client communication systems.
• Support interviewing and candidate evaluation.
• Develop training and onboarding programs.
• Reduce conflict through structured communication.

Systems and automation consulting

• Design CRM and EMR workflow automations.
• Map and document processes end to end.
• Build knowledge bases and documentation.
• Clean and structure data for reliability.
• Integrate tools to reduce manual work.

Clinical operations consulting

• Redesign clinic workflows.
• Improve provider and staff communication systems.
• Optimize patient experience and flow.
• Update processes with compliance in mind.
• Streamline intake, scheduling and triage.

Who I Work With

I support organizations that need thoughtful, systems-minded help without a full-time hire.

• Healthcare organizations and clinics.
• Senior living groups.
• Startups and small businesses.
• Universities and admissions offices.
• Nonprofits and mission-driven teams.

How to Work With Me

Engagement options

• Hourly consulting.
• Project-based contracts.
• Fractional operations support (5–15 hours a week).
• Interviewing and structured evaluation services.

Typical requests

• “Can you fix our workflow?”
• “We need clearer communication systems.”
• “Can you help us automate repetitive tasks?”
• “We want to improve patient or client experience.”
• “Can you help us interview and evaluate applicants?”

Contact

Email: billy@wheatscript.com
Phone: (816) 237-8631
Location: Kansas City, Mo. — Open to remote consulting